Departure service is an exclusive package offering you a stress-free experience, where you will be contacted before coming to the airport, met at the entrance of the airport/VIP terminal by our airport representatives who will advise you the meeting points and accompany you during all flight transactions, offered porter and fast track services and complimentary snacks and beverages at the lounge where you can relax until your flight time.
Below services may vary due to specific rules and regulations at different airports. For further information on services specific to different airports, please visit the "Airports" page and select the airport you are interested in.
Meet and Assist
Our representative / assistant will meet you or your guest at the entrance of the airport or by the specified counter in the terminal building (varies at different airports).
If the service you required is provided at the VIP Terminal but not in the airport, you will be met at the VIP Lounge. Meeting points will be advised by a confirmation email.
You or your guests will be met at the entrance of the airport whilst your luggage is carried by a porter. Extra fee may be applicable for porter service at certain airports. Please specify the number of pieces in your luggage during booking in order to benefit from the porter service.
You or your guests will be accompanied by our assistants during check-in transactions at the private check-in counter (where applicable) without having to queue, and boarding, seat selection and baggage transactions.
Fast Track Passport
To avoid queuing (where applicable) for passport control and custom clearance, our assistant will accompany you through the fast tracks. This service may vary depending on specific rules of different airports or participating airlines.
Our assistants will accompany you or your guests to the lounge so that you can relax, have a stress-free comfortable experience and enjoy the complimentary offerings. You will then be escorted to the departure gate to board the aircraft.
After the passport transactions, our assistants will escort you to the boarding gate in a buggy car.
Escorting to Aircraft
After completion of all transactions in the terminal, you will be escorted to the departure gate to board the aircraft.
If the aircraft is parked at the apron, you will be sent off by our assistant to the aircraft in a private vehicle.
Security Clearance and Visa Procedures
Our assistant will also help you during other preflight processes (tax clearance, fiscal and security checking procedure).
Our VIP Service is the luxury version of the meet and assist package and promises provide you a red carpet treatment.
Thanks to the "VIP" service, you will now be met from the aircraft and escorted to the VIP Lounge in the luxury of a private vehicle, where you can relax and enjoy the complementary snacks and beverages while your baggage and passport transactions are handled by personal assistants.
Above services may vary according to different airports, terminals (domestic / international) or a specific flight. For further information on services specific to different airports, please visit the Airports page and select the airport you are interested in.
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